Built on transparency

At SanadPro, we are more than just a service; we’re a voice for every traveler. That’s why we operate with fairness, transparency, and honesty, with absolutely no hidden fees.

No Upfront Fees

You will not be asked to pay anything when submitting your claim. The process starts entirely free of charge, and we cover all administrative and legal costs until your compensation is recovered.

No Payment If the Claim Fails

If we are unable to recover compensation from the airline, you will not be charged any fees or expenses whatsoever.

Service Fee

If compensation is successfully recovered, we deduct a fixed fee of 30% of the total compensation amount (VAT included). After this deduction, there are no additional charges, taxes, or hidden costs.

Legal Escalation (Optional)

Special Cases That Require Payment

A contractual service fee may apply in these cases:

• If the customer withdraws from the claim after more than 7 days from signing the authorization.

• If the customer files a claim elsewhere or contacts the airline directly regarding the same issue.

• If the customer submits inaccurate or misleading information that affects the claim.

If the airline refuses to pay compensation, you have the right to request legal escalation. In that case, a team of specialized attorneys will pursue your case in court on your behalf.

For such cases, the service fee becomes 50% of the recovered compensation, to cover the cost of litigation and advanced legal procedures.

In these cases, the customer is obligated to pay SanadPro’s service fee of 30% based on the estimated value of the compensation, even if it has not yet been recovered.