Privacy Policy

Thank you for using SanadPro, the first Arabic platform specialized in recovering airline compensation for passengers. We are committed to protecting your privacy and personal data when using our website or services.

1. Who We Are

SanadPro is an online platform specialized in filing compensation claims on behalf of passengers against airlines, in accordance with internationally and locally recognized passenger rights regulations.

2. What Data We Collect

We collect the following data:

• Full name

• Email address

• Phone number

• Flight details (flight number, travel date, airline, issue details)

• Supporting documents (boarding passes, payment receipts, passport copies, etc.)

• Signed legal authorization (upon claim submission)

3. How We Use Your Data

Your data is used for the following purposes:

• To process your request and provide compensation services on your behalf

• To contact you regarding your claim, status, or any required documents

• To represent you before airlines or legal authorities

• To send service-related notifications (never for marketing purposes)

• To ensure compliance with legal and regulatory obligations

4. Do We Share Your Data with Third Parties?

We do not sell or share your data with any external entity, except in the following cases:

• Sharing data with airlines or responsible authorities to officially file the claim on your behalf

• Sharing data with legal service providers to support and analyze the compensation claim

• Sharing data as required by law or under a court order or legal obligation

At SanadPro, we are fully committed to maintaining the highest standards of privacy and security. Your data will never be used for purposes beyond those listed above.

5. Data Retention Period

We retain your data for no longer than five years after the transaction is complete. Once this period ends, we securely delete or destroy the data.

6. Cookies

We use cookies to enhance your browsing experience, analyze performance, and customize certain functionalities on the website. You can manage or decline cookies through your browser settings.

7. Your Rights

As a user, you have the right to:

• Access your personal data that we hold

• Request correction if your data is inaccurate

• Withdraw your claim within 7 days from the date of submission

For any of these requests, please contact us via:

📧 Email: contact@sanadpro.com
🟢 WhatsApp: +966549022657

8. Updates to the Privacy Policy

SanadPro reserves the right to update this policy from time to time in accordance with legal or operational changes.

Contact Us

If you have any questions or concerns regarding this privacy policy, you can reach us at:
📧 Email: contact@sanadpro.com
🟢 WhatsApp: +966549022657