Terms and Conditions

Please read these Terms and Conditions carefully before using the SanadPro platform.

By accessing or using any part of the website’s services, you agree to comply with these terms.

Definitions

• SanadPro: An online platform specialized in filing airline compensation claims on behalf of passengers, in accordance with local and international laws and regulations.

• Client / User: Any person who uses the SanadPro platform and provides legal authorization to file a compensation claim on their behalf.

• Third Party: Any individual or entity contracted by SanadPro to assist in delivering services to the client, whether directly or indirectly.

• Claim: The action carried out by SanadPro on behalf of the client to claim financial compensation due to an issue with the client’s flight, such as (but not limited to): flight delay, cancellation, downgrade, baggage loss or damage, a violation committed by the air carrier, or other similar circumstances.

• Air Carrier: The company or entity operating the aircraft and responsible for executing the flight during which the disruption or issue occurred.

• Airline: The official entity responsible for marketing and selling the flight ticket, which may or may not be the same as the air carrier.

• Compensation: The financial amount the client is entitled to due to the airline or air carrier’s failure to fulfill their legal or contractual obligations during the flight.

• Assignment Agreement: A legal document signed electronically by the client, granting SanadPro formal authorization to file the claim and receive the compensation on their behalf.

• Electronic Signature: A certified digital method used by the client to confirm their approval for SanadPro to legally represent them in the compensation process.

Scope of Service

SanadPro is an online platform specialized in filing compensation claims on behalf of passengers against airlines, in accordance with international regulations.

The service includes:

• Assessing the claim’s eligibility

• Preparing legal documents

• Officially submitting the claim

• Negotiating with the airline

• Receiving the compensation and transferring it to the client (after deducting the agreed commission)

• Escalating the claim to the relevant legal authorities if requested by the client

Terms of Service Use

To use SanadPro services, the client must:

• Be 18 years of age or older

• Provide accurate and complete information

• Authorize us legally by signing the assignment agreement and electronic authorization to allow SanadPro to represent them before the airline and concerned authorities

• Commit not to file the same claim through any other party or directly with the airline simultaneously

We reserve the right to refuse or suspend service if the client provides false data, submits a duplicate claim, or violates the terms and conditions.

Fees and Commissions

At SanadPro, the client does not bear any upfront fees and will not be charged any expenses unless compensation is successfully recovered.
Upon successful collection, our commission is deducted based on the percentage outlined in the claim submission form and assignment agreement. If compensation is not recovered, the client is not charged.

Client Obligations

The client agrees to:

• Provide accurate and complete information about the flight and issue

• Sign the electronic authorization and assignment agreement

• Cooperate by providing any supporting documents when requested

• Avoid filing the same claim with any other party while it is under process

• Refrain from communicating directly with the airline regarding the same claim after authorization

If the client breaches any of these terms, we reserve the right to terminate the claim and charge the service fee.

Client Rights

• Access to service details: The client has the right to understand the process, fee structure, estimated timeline, and inquire about any details prior to signing the agreement.

• Confidentiality and privacy: SanadPro is committed to maintaining the confidentiality of all personal information and submitted documents, and will only share them as needed to process the claim.

• Copy of authorization: The client has the right to receive an electronic copy of the signed authorization.

• Claim withdrawal (before processing begins): The client may request to withdraw the claim within 7 days of signing the authorization without incurring any fees. If this period is exceeded, the client will be obligated to pay SanadPro’s agreed percentage based on the estimated compensation.

• Continuous communication: The client has the right to communicate directly with SanadPro at any time and receive regular updates on the claim status.

• Receiving compensation: Upon successful resolution, the client has the right to receive the net compensation amount after commission deduction, accompanied by a tax invoice clearly showing the full compensation and the deducted amount.

• Escalating the claim: The client has the right to request that the claim be escalated to the competent legal authority if the airline refuses or delays payment. In this case, SanadPro’s commission will be 50% of the recovered amount.

SanadPro Obligations

SanadPro and its representatives are committed to:

• Verifying the claim’s eligibility before submission

• Representing the client legally and professionally

• Protecting the confidentiality of all documents and information

• Following up with the airline and relevant authorities until a decision is made

• Transferring the compensation to the client immediately upon receipt (after commission deduction)

SanadPro Rights

• Legal representation: Upon signing the authorization, SanadPro has the right to contact airlines and authorities directly to file the claim on behalf of the client in return for a 28% commission of the compensation.

• Commission collection: SanadPro has the right to deduct the agreed commission upon successful claim resolution.

• Transfer of rights or obligations: SanadPro has the right to transfer any of its rights or obligations under these terms to its partners or any third party it deems appropriate.

• Refusal or suspension of claim: SanadPro reserves the right to refuse or suspend a claim in the following cases:
         ▸ Providing false or inaccurate information
         ▸ Submitting a duplicate claim for the same case
         ▸ Failure to cooperate or delay in providing required documents
         ▸ Violation of the platform’s terms of use or abuse of service

• Use of non-personal data: SanadPro reserves the right to use non-personal data (e.g., general statistics or success rates) for service improvement or marketing purposes without compromising the client’s identity.

• Fee collection: SanadPro has the right to collect 28% of the compensation amount recovered from the airline, or 50% if legal procedures are required due to failure to recover the compensation.
  

• Terms update: SanadPro reserves the right to update these Terms and Conditions at any time. Continued use of the platform implies acceptance of the updated version.

Limitation of Liability

SanadPro does not guarantee the success of every claim or the response time of airlines. Compensation decisions are subject to the discretion of the carrier or legal authority.

We are not liable for any indirect damages or losses resulting from delays or rejections beyond our control.

Intellectual Property

All content and elements of the platform, including but not limited to brand name, design, content, and texts, are protected under copyright and trademark laws.

No part of the website or its services may be copied or reused without prior written consent.

Updates to the Terms

We reserve the right to update these Terms and Conditions at any time. Continuing to use the site and services after such updates constitutes implicit acceptance of the new version.

Governing Law

This agreement is governed by the laws of the Kingdom of Saudi Arabia.

Contact

For inquiries or complaints, please contact us via:
📧 Email: contact@sanadpro.com
🟢 WhatsApp: +96654902265